Customer Success Manager

About Deveillance

At Deveillance, we are at the forefront of harnessing the power of AI and Open Source Intelligence (OSINT) to deliver unparalleled business and sales intelligence. We believe that in the vast expanse of the digital realm, the key to meaningful business decision-making lies in accurate, timely, and actionable intelligence.

Role Overview

As a Customer Success Manager at Deveillance, you play a pivotal role in cultivating and nurturing relationships with our clients. Your primary objective is to ensure that our customers derive maximum value from our solutions, leading to long-term success for both the client and Deveillance. Your understanding of our products and services, combined with your keen insights into customer needs, will position you as a trusted advisor, helping clients achieve their goals and ensuring their satisfaction.

Key Responsibilities

• Client Onboarding: Guide new customers through the onboarding process, ensuring a smooth transition and setting the foundation for a successful partnership
• Account Management: Build and maintain strong, lasting client relationships. Understand customer outcomes through ongoing collection and analysis of data and feedback.
• Product Knowledge: Develop a deep understanding of our services to recommend solutions based on client needs and objectives.
• Training: Conduct training sessions and webinars to ensure clients are utilizing our solutions to their fullest potential.
• Retention: Work to minimize churn by identifying potential issues early and addressing them proactively.
• Upsell and Cross-Sell: Identify opportunities for upselling or cross-selling based on understanding the evolving needs of our customers.
• Feedback Loop: Act as the voice of the customer within Deveillance, providing feedback to our product and development teams to ensure continuous improvement.
• Performance Metrics: Monitor and report on the health of assigned accounts, ensuring customer satisfaction and success.
• Collaboration: Work closely with the sales and services teams to ensure cohesive strategies and seamless client experiences.
• Problem Solving: Address any issues or challenges faced by the client with swift and effective solutions, ensuring client satisfaction.

Requirements

• 3-5 years of experience in a customer-facing role, preferably in customer success, account management, or consultancy
• Excellent communication and interpersonal skills
• Strong problem-solving skills and a customer-centric attitude
• Ability to grasp technical details and explain them to a non-technical audience

What We Offer

• A collaborative, innovative, and remote-friendly working environment
• Opportunities for growth and advancement within the company
• Flexible working hours and part-time working options
• Competitive salary and benefits

Work from Anywhere

At Deveillance, we understand that great talent can be found across every corner of the globe, and we wholeheartedly embrace the remote work revolution. We've cultivated an environment where you can deliver your best work, irrespective of your geographical location. Our "Work from Anywhere" policy ensures you have the flexibility to balance your professional commitments with personal pursuits, fostering creativity, diversity of thought, and a sense of ownership. Whether you're nestled in a bustling urban center or surrounded by nature's tranquility, with Deveillance, you have the freedom to define your ideal workspace and thrive within it.

Ready to Apply?

Interested candidates are invited to submit their CV and any relevant portfolio to our HR department at [email protected].